Refund and Cancellation Policy

This policy explains how cancellations and refunds work for premium plans and Profile Boost purchases made on the Mohabbath app and the website mohabbathmatrimony.com, operated by Miaga Technologies LLP.

1. Nature of our service

Premium plans and boosts give you access to digital features. Once a plan is activated and the features are available to you, the service is treated as delivered.

2. Cancellation

You may stop using a plan or stop it from renewing at any time from your account settings in the app. Cancelling means the plan will not renew, and you keep the plan's benefits until the end of the period you have already paid for. Deleting your account does not entitle you to a refund for the remaining period.

3. When you are eligible for a refund

We will refund, or activate the plan or boost for you, in these cases:

• money was deducted from your account but the plan or boost credits were not activated;
• you were charged more than once for the same plan or boost (duplicate payment);
• you were charged an amount different from the price shown to you at the time of purchase;
• you were charged for a renewal after you had cancelled the plan before the renewal date;
• a technical fault on our side stopped you from using the plan or boost you paid for and we could not fix it within a reasonable time.

4. When refunds are not given

We do not give refunds for:

• a change of mind after the plan or boost is activated;
• boost credits that have been used or have expired;
• not finding a match or not receiving responses from other members, since we do not guarantee outcomes;
• accounts suspended or removed for breaching our Terms and Conditions;
• the unused part of a plan after you delete your account or stop using the Platform.

5. How to request a refund

Email miagatechnologies5@gmail.com within 7 days of the payment with your registered mobile number, the date of payment, the amount, and the transaction ID or a screenshot of the payment. We will review your request and reply within 3 to 5 working days.

6. Refund timeline

Approved refunds are sent to the original payment method within 5 to 7 working days. Your bank or payment provider may take some more time to show the amount in your account.

7. Purchases made through the App Store or Google Play

If you paid through the Apple App Store or Google Play, refund requests are handled under the policies of those stores, and you will need to request the refund from them.

8. Contact us

Email miagatechnologies5@gmail.com or call +91 85901 85661.